Solved Inbound Caller ID Maddening

[615Don]

So I want to get rid of the middle section of the caller ID display. I use Twilio as the SIP trunk. No matter what I do, I get 3 values displayed on the phone/call log/webclient/app. I can make the first and last be different things but the middle is always the NAME of the DID that was called. So if I have a name of DID as "COMPANY Main Line," that goes in the middle of the caller id that is displayed on the phone. My customers want to display the name (if available) of the person who has called and their phone number. So the inbound caller ID would show the From Display Name, the From Phone Number, and if you make me, then it can show what line was called at the end. Is this possible? Where do I change the appropriate settings to make that work?

 

[jcostlow]

If I am understanding you correctly you are seeing the name given to the DID. You can remove this by going to advanced, contacts, and choosing options. From the options box select do not add in the Add Group, Queue or DID/DDI Names to Caller ID section.

 

[615Don]

If I am understanding you correctly you are seeing the name given to the DID. You can remove this by going to advanced, contacts, and choosing options. From the options box select do not add in the Add Group, Queue or DID/DDI Names to Caller ID section.

God bless you. Thanks!