Solved Inbound Caller ID settings for Voip.ms

[mobilityproject]

I'm using Voip.ms for my SIP Trunk and everything works fine, except 3CX (15.5) isn't receiving the caller ID name (CNAM) that is passed through from Voip.ms. Anyone know what I need to do to get that working?

In the call records on the Voip.ms site, names are presented as:

"WIRELESS CALLER" <5555551212>

Do I need to set something up in the 'Source Pattern' / 'Replace Pattern' section?

 

[YiannisH_3CX]

Hello @mobilityproject

If the CNAM lookup is enabled in Voip.ms portal then you will need to change the "CallerName" value to "From : Display Name" in the Inbound Parameters tab of the trunk settings.

 

[mobilityproject]

Hello @mobilityproject

change the "CallerName" value to "From : Display Name" in the Inbound Parameters tab of the trunk settings.

Thank you, this is what I was missing!

 

[YiannisH_3CX]

Glad to see the issue has been resolved