Inbound Caller ID Setup

[PipeItToDevNull]

Currently my inbound calls appear as:

+##########:USER (##########)
:USER (##########)

### being the phone number and USER being the username of the extension

I have no clue where to even start getting this sorted. I would like to display the name of the caller, not my user. I am using voip.ms as my trunk.

 

[SteveITS]

The :user is going to be the calling path, for instance if the person went through a ring group that would show.

Is voip.ms set to send you caller ID with name? Or just the number?

 

[PipeItToDevNull]

I turned on ID and I was able to get a result, but it still appends what you call the 'calling path'. Can that be removed as well?

 

[jcostlow]

If your inbound rule has a name it will be displayed. You can remove the name from the inbound route and it won't show.

 

[JohnS_3CX]

Depending on the scenario in question, you might also wanna look at the Contacts > Options menu in the management console

 

[PipeItToDevNull]

If your inbound rule has a name it will be displayed. You can remove the name from the inbound route and it won't show.

This resolved my issue. Thanks so much for the pointers.

 

[jcostlow]

Depending on the scenario in question, you might also wanna look at the Contacts > Options menu in the management console

View attachment 17657

Is there a way to over ride per rule? I ask as it would be nice to leave rule names in place but some customers don't want the name except for certain DIDs?

 

[JohnS_3CX]

Hi,

The setting I posted before is general, it applies to to all