Solved Inbound caller ID

[Aaronb160]

The customer brought up that when anyone calls their system, it only shows the phone number in the display of the phone. Their old phone system displayed the name of the person calling. How can I change the inbound callers to display their name also?

 

[cobaltit]

If you are using a supported SIP trunking provider with the 3CX template this should happen automatically, assuming you are using the same provider. If you are using a different provider, you would first want to confirm they are sending CNAM information.

 

[cobaltit]

If you aren't using a supported setup, you'll have to look in the logs/wireshark to figure out what field the CNAM information is being sent in and then adjust the trunk parameters accordingly.

This guide is about routing based on the number, but the same concepts apply when it comes to looking for the CNAM information:

https://www.3cx.com/docs/manual/inbound-did-call-routing/

 

[Aaronb160]

That was it! I’m using Flowroute for my provider and I didn’t have CNAM lookups enabled. I enabled it and now they have caller id with names instead of just numbers. Thank you @cobaltit !!!

 

[ChrisC_3CX]

Marking this as solved as everything seems to be in order

Feel free to start a new thread should anything else pop up.