inbound caller info

[Sorby]

Many of our 3CX customers want to see who the callers talked to the last time they called their business, so they can transfer the caller over to the correct person. Is this possible in the 3CX windows client?

 

[VoIPTools]

This is not an existing feature. You could, however, create a CFD application that keeps track of this and have the CFD automatically transfer to the correct person.