Inbound Calls not raising tickets for Zendesk using 3CX version 18.0 9 Final

[fiona.kelly@biositesystem]

Inbound call do not always trigger a ticket being raised on Zendesk when using the V18.0 9 Final version. Is there a solution to fix this issue?

 

[Evolute IT]

Probably because a contact wasn't found. It does not create automatically anymore, agents have to create them via the Webclient, while on the call.

 

[TheodorosG_3CX]

as @ConceptsWeb mentioned, there should be a valid contact match returned for the call to be reported.
Try to make a test using an number that is confirmed to be a contact in your CRM.