Inbound & Outbound announcement

[mahmoud.helmy@cairoairpor]

Dear Support

"I would like to inform the customer, automatically, that the call is being recorded for both incoming and outgoing calls. This is very important and necessary for me."

 

[Evolute IT]

Inbound is easy. Add it to your queue or IVR prompts.

Outbound is not possible. The agents has to say it themselves.

There were ways before (@VoIPTools v18 recording tools) but those are currently inoperable in v20.

 

[mahmoud.helmy@cairoairpor]

Thanks

 

[VoIPTools]

As mentioned by @ConceptsWeb, 3CX has changed their API in V20 and currently it is no longer possible to barge into the call (via API) and play a message. It was possible in V18. I have submitted a ticket to 3CX, but I do not expect this to change any time soon.