Inbound queue calls in Grafana do not match detailed queue statistics in the console

[Signal Group]

I cannot get them to align. I have tried removing business hours and holidays. Is there documentation on the queries used in the reports in the Admin Console?

Thanks
Dave

 

[KyriacosS_3CX]

Hello, The best strategy is to adjust the queries/times in Grafana, if you desire full alignment.

In the end the reports in both platforms include some business logic which is not identical - they are showing slightly different info, but if you share some anonymized screenshots of the two views perhaps we can help explain what the difference is.

 

[paulodagraca]

Hello Signal Group,

Please explain where the numbers do not match.

Using the Grafana, I have found that the 'lost calls' are also counted when the Queue is still closed.
Calls from trunk going to the queue, that is closed by office hours will not count in the 3CX report, but do count up in Grafana.
Meaning 10 missed calls in the queue reports can be the same 12 missed calls in Grafana, where 2 people called before office hours.

Could be that you found the same, or some extra difference?

Paulo