Solved Inbound rule when extension set to DND

[CraigC]

Hi all,

Probably a straight forward one for you all. Currently I have an inbound rule that goes directly to an extension. If this extension is set to DND or logged out the call diverts to a different extension. This extension that it diverts to isn't defined anywhere that I can see. Is it some sort of default/failover set somewhere?

Thanks,

 

[cobaltit]

No default. If you don't see it in 3CX then it's probably configured in the phone itself. Turning on verbose logging will tell you why the call is doing what it is doing.

 

[CraigC]

thanks,

it does feel like ring group behaviour, but this extension isn't part of a ring group.

however I have noticed that the extension it calls when the primary extension is unavailable is second in the list within an extension group. Could this be where it's getting it from?

 

[cobaltit]

Couldn't tell you without the logs.

 

[cobaltit]

Is the extension that it is reach the operator extension by any chance?

 

[CraigC]

no it isn't. i'll try and get some logs

 

[CraigC]

sorry forget this. it's set as a forwarding rule in the extension itself. should have been the first place I looked. sorry to have wasted your time!