Inbound rules deleted

[williamstech]

Hi team, we have experienced an issue over the last few days where the inbound rule for one of the hosted 3CX tenants we support were deleted/removed and nothing showing in the logs as evidence of the change.

Have you experienced this before/any suggestions?

 

[TheodorosG_3CX]

Have you checked in the Audit log whether there was any change from another user?

 

[williamstech]

Yes, no change from other users. Nothing in the logs

I found this article from a while ago with a similar issue, not sure if we are in the same boat
https://www.3cx.com/community/threads/unexplainable-issue-with-inbound-rules-disappearing.116216/

 

[TheodorosG_3CX]

I will need you to DM me the FQDN in order to check if this is the case.

 

[TheodorosG_3CX]

I cannot see any other installation contacting so it is not the case as per forum post that you have provided.
Is there any scheduled backup restore?
Have you deleted any sip trunk?