Solved Inbound rules not bypassing digital receptionist

[Grumbles]

Hi,

I have set up a inbound rule to go straight to an extenisons voice mail.
When calling this DID, it goes through the digital receptionist. Ive tried this with other inbound rules/dids and it worked before, but now it doesnt and im not sure why.

Thanks

 

[JohnS_3CX]

Hi Grumbles

Does the inbound rule match though?

Is it a DID or a CID rule?

If nothing matches, you would get the call routed to where the trunk routes calls by default (which I imagine is the digital receptionist)

 

[Saqqara]

Check logs and see what number is being presented to 3CX.

Adjust rules to fix number , note you can use * in rules. For example *654321 will detect 987654321

 

[Grumbles]

Hi Grumbles

Does the inbound rule match though?

Is it a DID or a CID rule?

If nothing matches, you would get the call routed to where the trunk routes calls by default (which I imagine is the digital receptionist)

Hi JohnS_3CX,

I have added the number as a DID in the trunk and added the number as a DID Rule.

 

[Grumbles]

I found the issue.
The inbound parametres in the trunk had to changed to default.
The Inbound rules are working now