Incoming and outgoing call counts - Not matching from the cdroutput table

Arnel

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Joined
Aug 21, 2026
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Hi Team, I hope you're all doing great!

We are having a hard time matching the figures to our Power BI report.

The system shows the numbers below for July 2026.
1787287093656.png

Our Power BI report shows different figures.
In the example shown in the screenshot below, we are getting only a count of 961 distinct incoming calls.
Can you please advise what we are missing here?
1787287696753.png
 

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