Solved Incoming call display format

[Helmut72]

Hi,

when call come in the client shows callingnumber:destination number. How can I change this so only the calling number is displayed?

Thank you!

 

[YiannisH_3CX]

Hello @Helmut72

You can change this by navigating to Contacts / Options and under "Add Group, Queue or DID/DDI Names to Caller ID" option select Do not add. Let us know if that worked

 

[Helmut72]

Worked, thank you. I couldn't find anything in the manual about this feature, what is the use case to append / prepend DID/DDI as it breaks displaying names correctly.

 

[jbryant84]

Naming the ring group or inbound rule will make that show up on the phone display. This is useful for clients with phones that are a member of more than one department or business.