incoming call problem (internal and external) to SPA-922

[npiersma]

Hi,

I've got a SPA-922 that stopped receiving incoming calls since the upgrade to BETA4. Factory resetted the phone and reconfigered it.

But somehow I can't reach the phone by calling it. Making a call from the phone works fine.
Niel

 

[archie]

First of all, check if it is registered (check the logs, or Line Status page)
If it is not registered - make sure that provided credentials are matching in both 3CX Configuration and phone configuration. If phone still rejected on registration - send us the logs.

Second, if phone is registered, but still doesn't accept incoming calls - check settings of call forwarding. Try to set 'Forward all calls' to some destination, than return it back to 'Disabled'. It should help. Otherwise - send us logs.

 

[npiersma]

Archie,

Thanks for your reply. But I solved the problem by factory resetting the phone and completally deleting the extention. Afterwards I recreated the extiontion (using a differtent number). Tonight I'll try to use the original number.

Niels