Incoming calls are not conencted

[mchristsen]

Hello

We just upgraded from V10 to V11 by way of a restore of the V10 configuration.
All seems normal, however any call from the phone to voicemail or an incoming call to the digital assistant is resulting in a "This call cannot be completed, please try again..."

Below is an example of the log of an extension trying to call 999 for voicemail.

Please advise.
We are thinking of rolling back to V10.

10-07-2012 09:05:45.719 Leg L:1.1[Extn] is terminated: Cause: 200 BYE from PBX
10-07-2012 09:05:45.719 [CM503008]: Call(C:1): Call is terminated
10-07-2012 09:05:45.714 Leg L:1.2[VMail] is terminated: Cause: 200 BYE "SIP" from 127.0.0.1:40600
10-07-2012 09:05:37.114 [CM503007]: Call(C:1): VMail:999 has joined, contact <sip:[email protected]:40600>
10-07-2012 09:05:37.113 [CM503007]: Call(C:1): Extn:102 has joined, contact <sip:[email protected]:5060>
10-07-2012 09:05:36.962 [CM503025]: Call(C:1): Calling T:VMail:999@[Dev:sip:[email protected]:40600;rinstance=6f36c9a1037ce536]
10-07-2012 09:05:36.924 [CM503027]: Call(C:1): From: Extn:102 ("Michael Christsen" <sip:[email protected]:5060>) to T:VMail:999@[Dev:sip:[email protected]:40600;rinstance=6f36c9a1037ce536]
10-07-2012 09:05:36.924 [CM503004]: Call(C:1): Route 1: T:VMail:999@[Dev:sip:[email protected]:40600;rinstance=6f36c9a1037ce536]
10-07-2012 09:05:36.923 [CM503001]: Call(C:1): Incoming call from Extn:102 to <sip:[email protected]:5060>

 

[craigreilly]

Do all of the services show as running?

 

[mchristsen]

Yes, all services are showing as running.

 

[mchristsen]

OK i figured it out. The 3CXApplicationPool in IIS was stopped. I started the Pool and all seems to be working. A review of the event viewer showed some ASP.NET unhandled exceptions in the IVR module.
See Below.

Log Name: Application
Source: ASP.NET 4.0.30319.0
Date: 7/10/2012 9:01:06 AM
Event ID: 1309
Task Category: Web Event
Level: Warning
Keywords: Classic
User: N/A
Computer: RPVDC.mobilexe.com
Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 7/10/2012 9:01:06 AM
Event time (UTC): 7/10/2012 4:01:06 PM
Event ID: 0b325e0793c8429f8d48c7a9e0741296
Event sequence: 9
Event occurrence: 1
Event detail code: 0

Application information:
Application domain: /LM/W3SVC/2/ROOT/ivr-5-129864096593857530
Trust level: Full
Application Virtual Path: /ivr
Application Path: C:\ProgramData\3CX\Data\Http\Interface\ivr\
Machine name: RPVDC

Process information:
Process ID: 4348
Process name: w3wp.exe
Account name: NT AUTHORITY\SYSTEM

Exception information:
Exception type: PhoneSystemException
Exception message: Config server is not connected
at TCX.Configuration.PhoneSystem.Connect()
at TCX.Configuration.PhoneSystem.get_Root()
at _Default.Page_Load(Object sender, EventArgs e) in c:\ProgramData\3CX\Data\Http\Interface\ivr\Default.aspx.cs:line 152
at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)



Request information:
Request URL: http://localhost:5000/ivr/ivr_start.aspx?IVRHandlerMENU=999&FromDispName=Michael Christsen&IVRHandlerFROM=102&IVRHandlerTO=999&ISID=From_102_To_999_Menu_999_#0/0
Request path: /ivr/ivr_start.aspx
User host address: 127.0.0.1
User:
Is authenticated: False
Authentication Type:
Thread account name: NT AUTHORITY\SYSTEM

Thread information:
Thread ID: 45
Thread account name: NT AUTHORITY\SYSTEM
Is impersonating: False
Stack trace: at TCX.Configuration.PhoneSystem.Connect()
at TCX.Configuration.PhoneSystem.get_Root()
at _Default.Page_Load(Object sender, EventArgs e) in c:\ProgramData\3CX\Data\Http\Interface\ivr\Default.aspx.cs:line 152
at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)


Custom event details:

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="ASP.NET 4.0.30319.0" />
<EventID Qualifiers="32768">1309</EventID>
<Level>3</Level>
<Task>3</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-07-10T16:01:06.000Z" />
<EventRecordID>9407</EventRecordID>
<Channel>Application</Channel>
<Computer>RPVDC.mobilexe.com</Computer>
<Security />
</System>
<EventData>
<Data>3005</Data>
<Data>An unhandled exception has occurred.</Data>
<Data>7/10/2012 9:01:06 AM</Data>
<Data>7/10/2012 4:01:06 PM</Data>
<Data>0b325e0793c8429f8d48c7a9e0741296</Data>
<Data>9</Data>
<Data>1</Data>
<Data>0</Data>
<Data>/LM/W3SVC/2/ROOT/ivr-5-129864096593857530</Data>
<Data>Full</Data>
<Data>/ivr</Data>
<Data>C:\ProgramData\3CX\Data\Http\Interface\ivr\</Data>
<Data>RPVDC</Data>
<Data>
</Data>
<Data>4348</Data>
<Data>w3wp.exe</Data>
<Data>NT AUTHORITY\SYSTEM</Data>
<Data>PhoneSystemException</Data>
<Data>Config server is not connected
at TCX.Configuration.PhoneSystem.Connect()
at TCX.Configuration.PhoneSystem.get_Root()
at _Default.Page_Load(Object sender, EventArgs e) in c:\ProgramData\3CX\Data\Http\Interface\ivr\Default.aspx.cs:line 152
at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

</Data>
<Data>http://localhost:5000/ivr/ivr_start.aspx?IVRHandlerMENU=999&amp;FromDispName=Michael Christsen&amp;IVRHandlerFROM=102&amp;IVRHandlerTO=999&amp;ISID=From_102_To_999_Menu_999_#0/0</Data>
<Data>/ivr/ivr_start.aspx</Data>
<Data>127.0.0.1</Data>
<Data>
</Data>
<Data>False</Data>
<Data>
</Data>
<Data>NT AUTHORITY\SYSTEM</Data>
<Data>45</Data>
<Data>NT AUTHORITY\SYSTEM</Data>
<Data>False</Data>
<Data> at TCX.Configuration.PhoneSystem.Connect()
at TCX.Configuration.PhoneSystem.get_Root()
at _Default.Page_Load(Object sender, EventArgs e) in c:\ProgramData\3CX\Data\Http\Interface\ivr\Default.aspx.cs:line 152
at System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
</Data>
</EventData>
</Event>