I am having a similar issue where incoming calls fail. My calls never come in even though they are routed to the 3cx server. Outgoing calls work fine. Incoming calls get do get routed to the box because when I make a call to the VOIP number from a cell.... The 3cx drops it with the enclosed error. Here is the log.
FYI, I restarted 3cx and cleared this log so there was only one call in before i captured this log.
To me it looks like its a crenditials issue between the extension in 3cx and my phone. I quadruple checked the extension and 3cx... I even typed the extension number, auth id, and password again. I get the same error every time I call in.
Any suggestions would be greatly appreciated.
12:10:56.273 AuthMgr:
nAuthFailure [CM102001]: Authentication failed for SipReq: INVITE
[email protected]:5060 tid=13e.ce3c89c3.0 cseq=INVITE
[email protected] / 103 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
12:10:55.973 evt::CheckAuth::not_handled [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
INVITE sip:
[email protected]:5060;rinstance=713eb75aa24df061 SIP/2.0
Via: SIP/2.0/UDP xxx.xxx.xxx.xx0;branch=z9hG4bK13e.ce3c89c3.0
Via: SIP/2.0/UDP xxx.xxx.xxx.xx1:5060;branch=z9hG4bK6a2dff07;rport=5060
Max-Forwards: 10
Record-Route: [sip:xxx.xxx.xxx.xx0;lr=on;ftag=as312c3093]
Contact: [sip:
[email protected]]
To: [sip:
[email protected]]
From: "WIRELESS CALLER "[sip:
[email protected]];tag=as312c3093
Call-ID:
[email protected]
CSeq: 103 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
Date: Sat, 08 Mar 2008 18:06:03 GMT
Proxy-Authorization: Digest username="anony",realm="3CXPhoneSystem",algorithm=MD5,uri="sip:
[email protected]",nonce="12849473454:7e765f93ce120635867856a2136e0e47",response="d57a2a61ae4a0c1bdf5d8bf14e3cf8cd",opaque=""
User-Agent: Asterisk PBX
Content-Length: 0
12:10:55.973 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: INVITE
[email protected]:5060 tid=13e.ce3c89c3.0 cseq=INVITE
[email protected] / 103 from(wire)
12:10:54.010 evt::CheckIfAuthIsRequired::not_handled [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
INVITE sip:
[email protected]:5060;rinstance=713eb75aa24df061 SIP/2.0
Via: SIP/2.0/UDP xxx.xxx.xxx.xx0;branch=z9hG4bK03e.dea265c3.0
Via: SIP/2.0/UDP xxx.xxx.xxx.xx1:5060;branch=z9hG4bK4de54357;rport=5060
Max-Forwards: 10
Record-Route: [sip:xxx.xxx.xxx.xx0;lr=on;ftag=as312c3093]
Contact: [sip:
[email protected]]
To: [sip:
[email protected]]
From: "WIRELESS CALLER "[sip:
[email protected]];tag=as312c3093
Call-ID:
[email protected]
CSeq: 102 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
Date: Sat, 08 Mar 2008 18:06:01 GMT
User-Agent: Asterisk PBX
Content-Length: 0
12:10:54.010 evt::CheckIfAuthIsRequired::not_handled [CM302001]: Authorization system can not identify source of: SipReq: INVITE
[email protected]:5060 tid=03e.dea265c3.0 cseq=INVITE
[email protected] / 102 from(wire)
12:09:26.444 ClientRegs:
nSuccess [CM504004]: Registration succeeded for: 10000@3CXVOIP
12:09:26.124 ClientRegs::Register [CM504003]: Sent registration request for 10000@3CXVOIP
12:09:25.803 CallMgr:
nAddIPs IP(s) added:[xxx.xxx.3CX.box]
12:09:20.596 IVRConnected [CM501004]: Connected: IVR Service
12:09:18.693 ClientRegs:
nSuccess [CM504004]: Registration succeeded for: 10000@3CXVOIP
12:09:18.403 ClientRegs::Register [CM504003]: Sent registration request for 10000@3CXVOIP
12:09:18.092 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:888@3CXPhoneSystem with contact sip:
[email protected]:5100;user=phone
12:09:17.792 ExtnCfg::updateContact [CM504001]: Ext.100: new contact is registered. Contact(s): [sip:
[email protected]:5060/100]
12:09:16.850 StunClient:
rocess [CM506002]: Resolved SIP external IP
ort (xx.xxx.xxx.IP:5060) on Transport xxx.xxx.3CX.box:5060
12:09:16.750 StunClient:
nInitTests [CM506001]: STUN request to resolve SIP external IP
ort mapping is sent to STUN server 64.69.76.23:3478 over Transport xxx.xxx.3CX.box:5060
12:09:16.570 MediaServerConnected [CM112000] Media Server is connected
12:09:15.929 DBA [CM501003]: Connected: Database
12:09:15.809 CallMgr::findLocalIPs [CM501006]: Default Local IP address: [xxx.xxx.3CX.box]
12:09:15.799 CallCtrl::thread [CM501007]: *** Started Calls Controller thread ***
12:09:15.789 CallMgr::Initialize [CM501002]: Version: 5.1.4128.0
12:09:15.789 CallMgr::Initialize [CM501001]: Start 3CX PhoneSystem Call Manager
12:09:15.789 LoadLicenceInfo [CM501010]: License Info: Load Failed
I got it working... After doing a little more research... I found out that I had the matching strategy in Source Identification configured wrong... I set it back to blank. restarted 3cx... and now it works like a charm... I hope this helps someone with a similar issue....