Incoming calls

[DennisMurithi]

Hi Team,

Is there a way to retrieve ONLY incoming/inbound calls as opposed to both inbound and outbound calls?

Please advise.

Thank You.

 

[edossantos]

Hi Team,

Is there a way to retrieve ONLY incoming/inbound calls as opposed to both inbound and outbound calls?

Please advise.

Thank You.

The standard templates will log all the calls. But if you create your own template, you can decide which calls to log. You will need to check this:
https://www.3cx.com/docs/crm-integration/

 

[DennisMurithi]

The standard templates will log all the calls. But if you create your own template, you can decide which calls to log. You will need to check this:
https://www.3cx.com/docs/crm-integration/

Hi - Sorry. I meant to ask, is there a way to retrieve ONLY incoming/inbound calls from the reports section as opposed to both inbound and outbound calls?

 

[edossantos]

Hi - Sorry. I meant to ask, is there a way to retrieve ONLY incoming/inbound calls from the reports section as opposed to both inbound and outbound calls?

The reports provide filters that you can apply to get what you need.

 

[DennisMurithi]

The reports provide filters that you can apply to get what you need.

From what i can see, there's no visible/clear report that shows for just inbound calls. Please point me in the right direction.

Thank You.

 

[OlegR_3CX]

@DennisMurithi hello.

You can use the report with the Call report type and filter: FROM: ANY TO: 801 (where 801 lets say is your Queue)
And the report should show you the result you need.