Incoming external call pickup using Snom with BLF's

[chrischevy]

Hi,

Let's say I use extension A.
My partner uses extension B.
I have a BLF programmed on my phone for extension B.

When an external calls comes in on extension B, the BLF light assigned to extension B blinks on my phone (normal so far).
If I press that BLF while it's blinking, the phone call is lost, instead of being picked up by my phone.

If I do the same thing with an internal call, I can intercept the call without any problem.

Does someone have this issue ? is there a way to fix it ?
I searched the forum but I didn't find anything.

Thank you

 

[chrischevy]

Nobody ever experienced this problem ?

 

[archie]

Logs, logs...

 

[chrischevy]

Sorry about that. I d'on't have much time for now. Is this any good:

15:13:49.165  [MS105000] C:20.1: No RTP packets were received:remoteAddr=10.0.0.159:63630,extAddr=0.0.0.0:0,localAddr=10.0.0.66:7052
15:13:47.959  [CM503008]: Call(20): Call is terminated
15:13:47.918  [CM503020]: Normal call termination. Reason: Terminated
15:13:47.918  [CM503016]: Call(20): Attempt to reach <sip:[email protected]:5060> failed. Reason: Request Terminated

 

[archie]

No, sorry, it doesn't shed enogh light. I would appreciate if you restart your system in verbose logging mode, make that call (that fails) and than collect a support info and send it to my e-mail (arthur at 3cx dot com)

 

[chrischevy]

I just sent you the requested file.

Thank you in advance !

 

[archie]

I need trace file for Call 14. It should be in your log's backup folder.

 

[chrischevy]

There is a 20MB file named 3CXAssistantServer.exe.102235

Is that what you need ? if not, can you tell me where I can find it ?

Thank you