Incoming IVR calls not displaying on certain users.

[Cytranic]

I’m running into an issue where IVR calls (inbound toll-free calls) aren’t appearing for certain system administrators. One user can see all the calls as expected, but another user with identical permissions cannot view the incoming toll-free calls.


Has anyone else encountered this issue?

 

[leejor]

Are you talking about accessing the records of the calls, or the inbound routing of the calls?

 

[Cytranic]

I’m talking about the panel which shows live calls. The one user can see the inbound calls to the toll free but they don’t show on another user with the same rights.

 

[paulodagraca]

Hello,

There is just not enough information, to answer correctly.

Please mention if using SMB, Pro/Enterprise
ALso mention what Department SIP trunk is set.
What department are SIP trunk and both users.
What is the exact role of the users.
What are the rights set at user level for the Departments view.

Where are the users looking, from the user-level at the PANEL, where it is set to view ALL ?
Or in the Admin - Dashboard - Active Calls?

Or with this summary, you will be able to find the answer??

Paulo