Incoming rules based on caller number/prefix

[Alle CTEC]

I noticed that it is not possible to manage the call flow based on the caller's number/prefix? Currently in the V20 version this function is not present. I haven't found any information on this. Will it be implemented? Will it be abandoned? Should we use the call flow designer.....?

 

[YiannisH_3CX]

The CID call routing will be available in the next V20 RC release.

 

[Alle CTEC]

Hi, I used the classic user hidden in the address book with exceptions set based on the national prefix, they redirected me to the nation's language queue. Thanks