Incomming calls from call group fail when hanging up other call.

[Ty Venne]

So my users are noticing that when a call comes from a ring group while they are already on the phone and they hang up their current call the cannot answer the ring group call. It goes away.

This issue is not present if the call comes from a normal user.

I can duplicate this across our organization. We are using. the newest version of 3cx at the time of this call and yealink t46s phones.

 

[Saqqara]

This is how ring groups work - when a call is transferred to the ring group the phones in the group are polled at the beginning so if the phone is not available it will not ring even when you put the phone down,

Look at queues instead of ring groups, queues will ring the phone when you put the phone down - https://www.3cx.com/docs/manual/call-center-queues/

 

[leejor]

If this is a big problem, you could add a second line appearance on each set, An extension that is also a member of the ring group. You can use the same extension number, but it requires a couple of other options...allowing more than one call to the extension and ALLOWUSEBUSYOPTFORGROUP

Read through this, note the warnings...

https://www.3cx.com/community/threads/multiple-extensions-on-one-phone.51732/

 

[Ty Venne]

Thank you very much for your input on this!