Incomplete calling historie in all 3CX clients

[VSC-Forum]

An user mentioned that he is not able to see the call details in the calling list if a call has been transfered to him beforehand. He only sees the details of the transfered call like this:


If I check the calling list in the management console I can see both the transfered call and the call details from the continued call after it has been transferred like this:



The transferred call lastet 13s the continued call 27m 25s.

Look like a bug to me? What can we do that our users can see all call details?

 

[VSC-Forum]

Anybody any ideas?

 

[SteveITS]

I believe it shows the same if you unpark a call, it shows the call to SP0 but not the actual call.

 

[VSC-Forum]

I believe it shows the same if you unpark a call, it shows the call to SP0 but not the actual call.

Thanks for your feedback. What is SP0 and how does it help my user to see the total call duration?

 

[SteveITS]

I was saying this is also a problem.

Shared Parking uses one slot per parked call, SP0-SP9. If I unpark a call it doesn’t show the actual call duration.

 

[VSC-Forum]

Is there another way for users to determine the actual call duration. I imagine this is a problem for many users if they receive a transferred call and have the need for time tracking.

 

[SteveITS]

It shows in the server's call log so I think it's just a bug that it doesn't show in the client. Maybe schedule a call report? That would not scale well for lots of users.

 

[SteveITS]

I believe it shows the same if you unpark a call, it shows the call to SP0 but not the actual call.

Just ran into this again today, the entry is missing in the Desktop App and web client. Have to log in to the management console to see the actual call log entry to get the caller's phone number.