Inconsistencies with "Agents in Queue Statistics" and "Agent Login History" Logged in times

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SDG1990

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Hello,

We are noticing issues when comparing following reports: -

Agents in Queue Statistics
Conditions

Range: Yesterday
Queues: Sales
Results
User A: Total Logged in Time = 04:48:58


Agent Login History
Conditions

Range: Yesterday
Queue: Sales
Agents: User A
Results
User A: Total Logged In per day = 02:31:43

Should these 2 results not come to the same total?

Thanks in advance
Shaun
 
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