- Joined
- Feb 2, 2021
- Messages
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Hello,
We are noticing issues when comparing following reports: -
Agents in Queue Statistics
Conditions
Range: Yesterday
Queues: Sales
Results
User A: Total Logged in Time = 04:48:58
Agent Login History
Conditions
Range: Yesterday
Queue: Sales
Agents: User A
Results
User A: Total Logged In per day = 02:31:43
Should these 2 results not come to the same total?
Thanks in advance
Shaun
We are noticing issues when comparing following reports: -
Agents in Queue Statistics
Conditions
Range: Yesterday
Queues: Sales
Results
User A: Total Logged in Time = 04:48:58
Agent Login History
Conditions
Range: Yesterday
Queue: Sales
Agents: User A
Results
User A: Total Logged In per day = 02:31:43
Should these 2 results not come to the same total?
Thanks in advance
Shaun