Install version 12.5 on version 12 cloud install

[fonewiz]

I currently have version 12 of 3CX Cloud PBX installed with two tenants running version 12.

Can I now install a third version 12.5 tenant or do I need to upgrade the other version 12 tenants?

Do I need to upgrade the cloud install as well?

 

[Pierre_3CX]

Hi there,
Unfortunately you can't restore a 12.5 standalone backup on cloud server 12 tenant, however you could do that on a virtual pbx v14.
Please consider upgrading to the new version.

 

[fonewiz]

Thanks for your response. I am not trying to restore a tenant, I want to install a new tenant.

Also, is version 14 in production yet or still an RC beta? I have no desire to run a company's phones on beta software. :shock:

Thanks.

 

[Pierre_3CX]

To add a new tenant on your cloud server v12 you must do this by running again its installer.
As for the v14 it has been released yesterday, the RC became final.

 

[fonewiz]

Thanks.

So it sounds like the answer to my question is no. On my current cloud server install version 12, I must run the same version 12 installer for each new tenant, I understand that now.

Can I then upgrade the tenants to 12.5 individually or must I do them all at once?

 

[Pierre_3CX]

The thing is that there is no intermediary update between cloud 12 sp6.2 and multi-instance v14, v12.5 was for standalone edition only.
So all tenants of cloud server v12 remain v12 or can be migrated to v14, using this method : http://www.3cx.com/blog/docs/migrate-v12-cloud-server-to-v14-virtual-pbx/

 

[bell]

If we don't follow the instructions to keep the ports the same can we just do a backup then a restore on v14 and start over with ports, I've never been happy with the way I did it in the beginning and would like to start over with ports but don't want to have to manually recreate the extensions on the tenants.

 

[Pierre_3CX]

Yup you can do that aswell.