Solved Installation deleted!

[02348761]

This morning, my soft phone client would not register. I tried to login to the web client and was presented with a warning for a non-matching SSL certificate. The cert belongs to a totally different entity. I logged into the Customer Portal and saw that the Current Status of my hosted installation is "Deleted". What's up with that?

 

[Evolute IT]

Sounds like the minimum usage for the free hosting wasn't met.

Are you using the free edition on the free year of hosting?

 

[NikosT_3CX]

This morning, my soft phone client would not register. I tried to login to the web client and was presented with a warning for a non-matching SSL certificate. The cert belongs to a totally different entity. I logged into the Customer Portal and saw that the Current Status of my hosted installation is "Deleted". What's up with that?

View attachment 29405

as I can see you ve got an email from our side on the 24th of March with title " 3CX | Meeting your active use requirements " which explained everyting for the case you dont use the PBX.
Now what you may do is to click Restore Button from your portal at the Hosted Tab and your PBX will come back alive.

 

[02348761]

That was it--I didn't meet the activity requirement for the week. I overlooked the email. Thanks for the quick response!

 

[AndreasY_3CX]

Also, if you want to exclude these active requirements, you can always upgrade your subscription to Pro or Enterprise.

 

[NikosT_3CX]

That was it--I didn't meet the activity requirement for the week. I overlooked the email. Thanks for the quick response!

Click the Restore button and let us know if all is ok !!

 

[02348761]

It's restored and all OK! Thanks!