Instance down after v18 upgrade

[ikon1]

Ever since I upgraded to v18, my cloud instance of 3cx has been down. I've tried resetting the VM and creating a new one but I cannot GUI in. Public IP pings but no GUI. SSH shows that 3cx firewall failed to start. Anyone have suggestions?

 

[Charles_3CX]

Access the machine via SSH and issue the following command

systemctl list-units 3CX* postgresql* nginx*

Check and make sure all the services are started.

 

[ikon1]

Access the machine via SSH and issue the following command

systemctl list-units 3CX* postgresql* nginx*

Check and make sure all the services are started.

4 units loaded 1 failed which is the firewall, everything else is loaded

 

[Charles_3CX]

Then this does not seem to be correct. Can you send the screenshot of the output to double-check?

 

[ikon1]

tried restarting services and this is what I got

 

[ikon1]

Then this seems to be correct. Can you send the screenshot of the output to double-check?

a new fresh instance on google cloud is showing similar errors when I try to start services. I cannot even get a new instance up for backup

 

[Charles_3CX]

There is most definitely a problem with the machine. this is what you should see


I suggest redeploying and that you make sure you are using a supported deployment method which is through portal.3cx.com to deploy to google.

https://www.3cx.com/docs/hosted-pbx-google-cloud/

 

[ikon1]

There is most definitely a problem with the machine. this is what you should see
View attachment 31403

I suggest redeploying and that you make sure you are using a supported deployment method which is through portal.3cx.com to deploy to google.

https://www.3cx.com/docs/hosted-pbx-google-cloud/

When I try to restore my backup it says the file is invalid? This is the last backup we had before we tried upgrading to v18.

 

[Charles_3CX]

It sounds like the backup is corrupt, and you may now need to consider setting this up from scratch.