Solved Instance Hosted by 3CX no longer available

[thetissot]

Hello,

Since 4:20 p.m. today our instance (hosted by 3CX) is no longer reachable.
We have our internal telephony on it (35 people) and that is very blocking.
In addition, I see in my partner manager that the license is defined as On-Premise which is no longer the case since September 2020 (change to hosted by 3cx).

I created a Support ticket : 772189 but no response at this time.

Thanks.

 

[AlexisV_3CX]

Hi @thetissot,

can you PM me with your License Key please?

 

[StefanW]

@thetissot

i can see that you created a general support ticket. General French support is available until 6PM and might not be proceed after hours.

For hosting we have a 24/5 mail and chat service you can use at any time with a dedicated team.

More information here
https://www.3cx.com/ordering/pricing/hosted-info/

As I see you are been already process I will close the general support case.

 

[StefanW]

Service got restored.