Interaction history on contacts

[Tit-Neu]

Good day to all,
unfortunately, when I create contacts in 3CX that are visible to everyone in the company, when I click on the contact, a bar of interaction history is visible on the right. There everyone in the company can see who and how long someone has been on the phone with this contact. Is it possible to disable this interaction history in terms of privacy?

Thank you in advance.

 

[GE-3-CX-A]

Hello,
I completely agree with your concerns.
Privacy is paramount, especially within a company setting.
The visibility of interaction details to everyone not only poses a risk to confidentiality but also might be in violation of data protection laws.
It's essential that when contacts are created, not every interaction detail is visible to everyone.
I hope there's a way to disable this interaction history.
It's imperative that this issue is addressed promptly to ensure compliance and safeguard employee and client privacy.

 

[Wesley | Ruijs IT]

Its has been added in v20.
https://www.3cx.com/blog/releases/v20-release-candidate-2/ (Hide interaction history)