Interactions With Callers

[gb]

Is there currently any way in 3CX that after you receive a call and have been talking,
to have the caller listen to a pre-recorded message and then automatically come back so you can continue talking again?

 

[Jean-ChristopheC_3CX]

Hello,
You say that once the call is hung up with an agent, the caller is redirected to a pre-recorded message and then redirected to another agent (or the same one)?

 

[Evolute IT]

Normally you could do this with CFD.

If you don't need it to come back, you can use an IVR.

 

[Jean-ChristopheC_3CX]

With CFD you cant do this on a hung up, the agent will have to tranfert it on the CFD (extention number).

 

[Evolute IT]

With CFD you cant do this on a hung up, the agent will have to tranfert it on the CFD (extention number).

He never said it was on hangup, it is for prerecorded message during a call, so CFD would work just fine.

 

[Jean-ChristopheC_3CX]

I just gave that point for a global scenario.