Intercom/auto answer doesn't work

[dc082782]

When cIick the intercom button on a contact via the web portal, it just rings the user's desk phone. I even tried to setup
Paging but that isnt working either. Help is greatly appreciated thanks ʕ•ᴥ•ʔ

 

[K_SAK]

Hi,

Can you screenshot the intercom button?

You have followed: https://www.3cx.com/docs/pbx-dial-codes/?utm_source=chatbot&utm_medium=referral#h.uzmk0lokrmrv ?

Do the phones being used support intercom/paging?

 

[dc082782]

Yes the screenshot is attached. I have a polycom soundpoint 335 and a Polycom vvx 101. I contacted poly support and they said both support paging and intercom.

 

[K_SAK]

This were set up as per: https://www.3cx.com/sip-phones/polycom-vvx/ ? I do see a mention of some limitations for them. Are they on the same LAN, direct, via SBC? Call operations work OK?

 

[dc082782]

All 3 phones are on SBC. Everything works fine. Except paging option and intercom.

 

[K_SAK]

Does intercom "phone to phone" work?

 

[K_SAK]

What version of 3cx are you testing with?

https://www.3cx.com/ordering/pricing/features/

 

[JohnS_3CX]

Hi,

Intercom is not possible on SMB and Free editions (if you try it, it will be just a normal call).

It is only available on Pro and Enterprise editions.

 

[dc082782]

Why Is It listed an an option then? That's interesting.

 

[hyperridetech]

Intercom with auto answer ONLY on the intercom calls does not work even on the paid pro versions..
There are published documents on how to make this work.. When you configure the paging code and you add the extension the call is sent just as a regular call..

 

[dc082782]

It doesn't even allow me to set a paging code anywhere. I wish 3cx would fix this. I can't create paging groups either.

 

[JohnS_3CX]

@hyperridetech this guide was mentioned earlier in this conversation, see regarding the rights here

@dc082782 as mentioned earlier, this is available in the Pro/Ent versions, where you create a "Paging" Ring Group.
See here: https://www.3cx.com/ordering/pricing/features/