How to configure Polycom VVX 101, 201, 300, 301, 310, 311, 400, 401, 410, 411, 500, 501, 600 & 601 for 3CX
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Supported Models: Polycom VVX 101, 201, 300, 301, 310, 311, 400, 401, 410, 411, 500, 501, 600 & 601
Legacy phone support has been implemented to allow easy migration from an existing phone system to 3CX without the need to directly replace all existing IP phones. It is strongly recommended not to purposely buy these devices new or as a replacement. Legacy phone devices have a limited feature set and can only be supported up to a certain point by the 3CX Support Team - you may well need to contact vendor support directly for some matters.
Step 1: Download Firmware & Copy to Provisioning Directory
These phones have been tested with 3CX Phone System V15.5 with the following firmware only:
- Polycom VVX 101 - SIP-Firmware 5.6.0
- Polycom VVX 201 - SIP-Firmware 5.6.0
- Polycom VVX 300 - SIP-Firmware 5.6.0
- Polycom VVX 301 - SIP-Firmware 5.6.0
- Polycom VVX 310 - SIP-Firmware 5.6.0
- Polycom VVX 311 - SIP-Firmware 5.6.0
- Polycom VVX 400 - SIP-Firmware 5.6.0
- Polycom VVX 401 - SIP-Firmware 5.6.0
- Polycom VVX 410 - SIP-Firmware 5.6.0
- Polycom VVX 411 - SIP-Firmware 5.6.0
- Polycom VVX 500 - SIP-Firmware 5.6.0
- Polycom VVX 501 - SIP-Firmware 5.6.0
- Polycom VVX 600 - SIP-Firmware 5.6.0
- Polycom VVX 601 - SIP-Firmware 5.6.0
Therefore you need to ensure that the phones are running this firmware. To do this:
- Download the Polycom 5.6.0 support files.
- Find the provisioning folder of your 3CX Install – by default it is something like:
Where XXXXXX is the randomly generated folder name of 8 to 12 characters.
- Place the hole content of the zip into this folder.
Step 2: Factory Reset the IP Phone
Before provisioning the IP phone, the phone must be brought back to factory defaults in case the device has residual settings of a previous configuration. To reset the device follow this blog post on how to factory reset Polycom VVX phones.
Step 3: Configure the phone in 3CX
- Log in to your 3CX Management Console ⇒ “Phones” ⇒ press “Add Phone.”
- Pick an extension from the list to which the IP phone shall be assigned.
- Select the model and enter the MAC address of the device which can be found on the back of the device itself.
- Optional set the “Phone Display Language” and “Timezone” for the device.
- Take a copy of the “Provisioning Link” which will be used in the next step.
Step 4: Set the provisioning link using DHCP Option 66
Now the phone needs to know where to pick up the firmware files and configuration information. The best way to do this is by setting option 66 in your DHCP server. If you do not have a configurable DHCP Server you can manually configure the link as explained here.
If using a configurable DHCP server:
- Follow this guide: how to configure a phone using DHCP Option 66.
- When requested to, enter the string value taken in Step 4 in this format:
e.g. http://pbx.mybusiness.local/provisioning/pc56bscs195k - where the FQDN resolves to the IP of your phone system.
Note that these phones can not be used from a remote location or in combination with a 3CX in the cloud without the 3CX SBC.
Known limitations of Polycom VVX 101, 201, 300, 301, 311, 400, 401, 410, 411, 500, 501, 600 & 601 are:
- No PnP Support
- No STUN Support
- No Full CTI Support (Make Call Only)
- Manual DST Support
- Video possible but not support can be given on this function
- Distinctive Ringing works only for numbers not listed in directory
- No Speed Dial (including Profile and Queue status) or Shared Parking function keys