How to Configure Polycom VVX Series

Applies to Polycom VVX101, 150, 201, 250, 300, 301, 310, 311, 350, 400, 401, 410, 411, 450, 500, 501, 600, 601

Polycom VVX Series

Important

  • If the phone is not new and has been connected to another PBX system, you have to reset it first. See how to do this here.
  • If it’s an old phone, you might have to upgrade its firmware to the latest 3CX supported version. See how to do this here.
  • VVX101, 201, 300, 301, 400, 410, 500, 501, 600 and 601 models are marked as EOL.
  • Known Limitations
  • Multicast Paging Groups are not provisionable.
  • Hot Desking is not supported
  • CTI is not supported, only uaCSTA
  • Speed Dial, Agent Login/Logout and Change Status keys can only go on BLF positions 1-49

About the Polycom VVX IP Phones

  • VVX450: Affordable business phone system ideal for both office workers and executives. Equipped with a 4.3” color LCD screen, HD audio and 12 line keys. Costs in the region of $306.
  • VVX401/411: Ideal for office workers, call attendants and teams. Equipped with 12 line keys, 4 soft keys and a 3.5” color LCD screen. Costs in the region of $158.
  • VVX350: Mid-range IP phone for small to medium sized businesses. Featured with 6 line keys, 4 soft keys and a 3.5” color LCD screen. Costs in the region of $139.
  • VVX301/311: A powerful IP phone for small to medium sized businesses. Ideal for a call center or cube setting. Featured with 6 line keys, 4 soft keys and a 3.2” backlit graphical screen. Costs in the region of $95.
  • VVX250: An easy to deploy 4-line IP phone. With a 2.8" LCD color display, HD audio and Poly Acoustic Fense to eliminate background noises. Costs in the region of $190.
  • VVX150: A reliable and affordable business phone. With a 2.5" backlit monochrome display, HD audio, 2 line keys and 4 soft keys. Costs in the region of $60.

Step 1: Identify your exact Polycom VVX phone model and MAC address

Be sure you follow the steps for the right phone model. You can find the model and the MAC address on the label at the back of the phone. Take a note of the MAC address, you will need this for the configuration.

Step 2: Login to the Admin Console

  1. Login to your 3CX Web Client and go to “Admin”.
  2. Select the “User” for which you want to add a phone and go to the “IP Phone” tab.
  3. Click “Configure a phone”.

Step 3: Configure your Polycom VVX IP phone

You need to know if 3CX is in the cloud or not. If you have 3CX hosted by 3CX or you have 3CX FREE or 3CX SMB, then your 3CX is in the cloud.

3CX is in the cloud

You will need to have at least one router phone on your network or an SBC configured. See a list of router phones here or follow this guide on How to install an SBC.

  1. Choose your Polycom VVX model from the drop-down menu.
  2. Enter the phone’s MAC address and click “Add phone”.
  3. Specify your SBC or router phone. If this is the first phone in your network
  4. Manually paste the provisioning link. You can find the link in Settings > Provisioning Server.
  5. Restart the phone.

3CX is on premise

  1. Select where your phone will be located.
  1. Outside the office (Remote)
  2. In the office (Local)
  1. Choose your Polycom VVX model from the drop-down menu.
  2. Enter the phone’s MAC address and click “Add phone”.
  3. If you selected “Outside the office” specify the router phone or SBC.
  4. Manually paste the provisioning link. You can find the link in Settings > Provisioning Server.
  5. Restart the phone.

See also

Last Updated

This document was last updated on 29 January 2024

https://www.3cx.com/sip-phones/polycom-vvx/