Intercom between groups?

[coreybrett81]

Will the Intercom feature work between extensions in different groups?

 

[Naveen | Cal4care]

Hello coreybrett81,

Will the Intercom feature work between extensions in different groups?

Yes.

Intercom enables you to make an announcement to a single extension with two-way audio, i.e. the called party can respond without picking up the handset. To call a user via the intercom function, add the paging / intercom prefix in front of the extension number, e.g. if your paging dial code is *11, to make an intercom call to extension 100, dial: *11100.

Configure the intercom dial code in “Settings” > “Dial codes” > “Paging”. The extension using intercom needs to have the “Can Intercom” option enabled in “Users” > “Edit Extension” > “Rights”.

 

[ChrisC_3CX]

Will the Intercom feature work between extensions in different groups?

Just a small correction here, actually you can't. For Intercom to work between extensions the two extensions actually do need to be in the same extension group.

 

[ClaudioBassani]

Hi,
In my opinion, using the Paging Multicast function (Pay attention to the method of operation) you can overcome the restriction of groups.

 

[ChrisC_3CX]

In my opinion, using the Paging Multicast function (Pay attention to the method of operation) you can overcome the restriction of groups.

You can indeed, even by using Paging Group (no multicast) but do bear in mind that these methods only allow one way audio.