I am lost... 
We have replaced an old Yealink DECT phone + antenna (unfortunately I don't know the old model anymore) with a new Yealink W76P combo.
Since then I have had the following problem:
When people call each other via speed dial (in our case *11+extension) without having to pick up (intercom), the call simply rings on the extension instead of being picked up automatically.
Nothing has been changed in the extension authorisations, but I have activated the "can Intercom" function again via the group and on each extension. At some point I was so desperate that I really thought it was the model, so I integrated the same model into our 3CX and it works there without any problems. But not with the customer, even though I compared all the settings. Several factory resets, new extensions, update to the latest v18 version but no chance, created paging ring groups, the call rings through. Even if the option is activated on the handset in the settings...
Has anyone ever had a similar case or perhaps knows the option that could save me?
Thanks in advance!
Liam
We have replaced an old Yealink DECT phone + antenna (unfortunately I don't know the old model anymore) with a new Yealink W76P combo.
Since then I have had the following problem:
When people call each other via speed dial (in our case *11+extension) without having to pick up (intercom), the call simply rings on the extension instead of being picked up automatically.
Nothing has been changed in the extension authorisations, but I have activated the "can Intercom" function again via the group and on each extension. At some point I was so desperate that I really thought it was the model, so I integrated the same model into our 3CX and it works there without any problems. But not with the customer, even though I compared all the settings. Several factory resets, new extensions, update to the latest v18 version but no chance, created paging ring groups, the call rings through. Even if the option is activated on the handset in the settings...
Has anyone ever had a similar case or perhaps knows the option that could save me?
Thanks in advance!
Liam
