intercom

[Revi]

Hi wondering if anyone has figured out a way to do this.
We've got an intercom outside gate. When someone presses the bell it dials to the main number via 4G, then reception answers the call and presses # to open gate.
At certain times we'd like 3cx to answer the calls from intercom DID number automatically then dial #. I have tried couple things with no luck.
Any ideas?

 

[ChrisC_3CX]

I'm afraid there is no method built-into 3CX to achieve this. Depending on the situation, you might find this similar post useful: https://www.3cx.com/community/threads/automate-input.80857/#post-372734

 

[Alphabetic]

Can you not program the intercom to be unlocked from the unit or does it only have 1 button?

 

[Revi]

Gate is in the basement. Office is on 3rd floor.
3CX has been working fine and they could open the gate by pressing #, but out of the blue it stopped working yesterday. No one was doing any changes on 3CX and SIP provider didn't do any changes either.
We called a number with auto attendant service and selected different options and was working fine, but not with the intercom. It didn't respond to #. Gate tech came and programmed client's mobile on the dialler, gate opened when he pressed # on his mobile. But not thru 3CX. Any idea?

 

[ChrisC_3CX]

To first confirm I have understood the scenario correctly, the Intercom device has its own number and is not configured as a 3CX extension. It is programed to dial a DID configured on your 3CX PBX which is then answered by the reception. At that point, pressing the # key does not open the gate as it would normally do.

Please confirm the above, or clarify if not the case.


Also, provide the relevant information here: https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[Revi]

Yes correct

 

[ChrisC_3CX]

In that case, you will need to investigate a bit further in order to determine if the DTMF Input is actually sent by 3CX to the SIP Provider when the receptionist presses # and also confirm that it is received by the Intercom device. This may require that you perform packet captures on both the 3CX PBX and the Intercom device. That said, I'd highly recommend you consider contacting a 3CX Partner to help you with troubleshooting this issue.