SMS or Chat Notification for Voicemails

[jlocke235]

We're looking at implementing some sort of sms or chat notification for when voicemails come in. We do have email with transcription set up already. It looks like most mobile carriers have already or are going to be discontinuing the email-to-sms.

 

[Alejandro_3CX]

Hi @jlocke235 If the primary goal is for staff to receive immediate alerts on their phones, you can do it without SMS. By installing the 3CX mobile app (iOS/Android), users receive native push notifications whenever a voicemail message is received. This allows them to read the transcript and play the audio directly from the app without relying on external cellular networks.