Hi All,
We're having an issue with a setup where we are using the call flow designer which has queues setup say on a Saturday for every 4 hours during the day. So 12am - 4am, 4am - 8am and so on.
We have had an issue two or three times over a 6 month period where a queue member in the 12am - 4am queue is still receiving calls at say 4.30am where it should roll on to the next queue.
It's difficult to troubleshoot as we're always looking at logs after the fact, configuration all looks correct. Any ideas?
We're having an issue with a setup where we are using the call flow designer which has queues setup say on a Saturday for every 4 hours during the day. So 12am - 4am, 4am - 8am and so on.
We have had an issue two or three times over a 6 month period where a queue member in the 12am - 4am queue is still receiving calls at say 4.30am where it should roll on to the next queue.
It's difficult to troubleshoot as we're always looking at logs after the fact, configuration all looks correct. Any ideas?
