Solved Internal call to queues no audio after update to V16

[dustycr]

Hello,

after the update to V16 no audio is transmitted when calling a queue from internal. External calls which get redirected to a queue work without problems.
When i call a queue number from internal i hear the waiting music but when someone picks up i dont hear any voice.

Firewall checks looks good beside some port mappings.

Trunk Provider: Sipgate
OS: Linux Debian 9
Version: 16.0.1581 Professional Perpetual

Thanks in advance

 

[dustycr]

@NickD_3CX

So it seems like after we switched back to default templates we can hear each other again if someone has accepted the call from the queue.

 

[NickD_3CX]

@NickD_3CX


So it seems like after we switched back to default templates we can hear each other again if someone has accepted the call from the queue.

That's great to hear! So, what I accidentally said to ldehu applies for you, all you need to do is re-customize your template based on the new default one (...or buy an Enterprise license where you change the logo anyway... )