internal call transfer with really short dial then going straight to VM

[anyengineertech1]

Hoping someone can help. I've had a client call that when they get a call in and then need to transfer it to another phone it only rings for a few seconds then goes straight to voicemail. I've checked the availabe status for all of them and it's set to 20 seconds. Any body got any ideas?

using w60 dect base station with 6 phones connected

Thanks

 

[JohnS_3CX]

Hi,

Create a fresh extension (leave everything default) and register it on mobile / desktop app.
Then try to transfer any call to it using your W60 and see if the behavior is as desrired

First confirm the above and let us know what you find, and then we can advise accordingly.