Solved Internal calls

[Soli]

since last update when EXT forward rule in internal call only set to END CALL (and in settings-general- Play Busy prompt when extension is busy is marked)
there is message says "End destination cannot be reached - Contact administrator"
version before it was OK just get busy

 

[JohnS_3CX]

Hi,

If you want to hear the busy tone, then this must be disabled:



It was the same in update 7 too, this did not change with the update

 

[Soli]

if this is disable then i hear busy tone? but it's says the oppsite
and in External calls i can hear busy tone when this is marked

 

[JohnS_3CX]

Busy tone is something like "beep beep beep" played by the phone

Busy prompt is a voice recording "End destination cannot.."

 

[Soli]

but why its says "please contact administrator" too

 

[JohnS_3CX]

Hi,

So when you untick the option, the PBX will reply back to a caller with a SIP busy message. The Caller's phone will then handle that message and you will hear "beep beep beep" or something similar (not all phones are exactly the same).

When you do tick the option, the PBX will not send a busy SIP message. It will answer the call, play the prompt DISABLED_FWD. You can customize/replace this if you want and use your own prompt in this case.

 

[Soli]

OK thanks