Solved Internal Extension for External Calls

[Foiler]

We need an internal extension to always forward to an external number during business hours.

But after hours we want the extension to forward to a different external number.

There is no phone registered on the extension.

Is this forwarding possible?

 

[VasilisV_3CX]

Hi @Foiler,

You could do this using exceptions. For example setting an exception from * (all numbers) During Global Office Hours and forward to wherever you'd like. Do the same for Out of Global OFfice Hours and that should work for you.

 

[Foiler]

Awesome .. many thanks Vasilis .. that works a treat

It seems like the exception rules override the general rules for Available and DND above? Otherwise it is unclear what settings to put for Internal Calls forward when DND etc etc ..

 

[Foiler]

A related question .. is it possible to present the Extension's caller-ID with this forwarding instead of the original caller ID?

 

[VasilisV_3CX]

Hi @Foiler,

Which provider are you using for this scenario? We'd have to check if the provider (if supported) supports originator caller ID.

 

[Foiler]

The problem is the other way around .. we already have originator caller ID implemented .. but for this one extension we want the one same number to always present regardless of where the call originates.

 

[VasilisV_3CX]

Hi @Foiler,

Is this only for the one extension specifically as mentioned above?

 

[Foiler]

Yes .. just the one extension which is permanently forwarding to an outside number to produce a fixed caller ID .. all other extensions to present originator caller ID.

 

[leejor]

You could easily accomplish this by creating an outbound rule, just for that extension, and that dialed number, that adds the desired caller ID, if you have Version 18. Place it above the normal outbound rule.

 

[Foiler]

Many thanks for that Leejor .. that works nicely even on our v16 setup

 

[VasilisV_3CX]

Great, glad to hear the issue has been resolved @Foiler.