Solved International dialing number format using 3CX app

[Foiler-NZ]

With the 3CX app we can dial international numbers by using the prefix 00, (eg 00612... for a Sydney Australia number) but when using the international dial code format starting with the + symbol, then the 3CX seems to strip the first three digits ie the +61 are removed, and the wrong dialing number results.

I tried adding an outbound rule to strip the + and replace it with 00 but I can't get this to work.

Any suggestions?

As an aside, I was wanting to test this setup using a Fanvil X3U but there doesn't seem to be a way of dialing with the + sign.

 

[Saqqara]

Check your e164 settings and outbound rules.

outbound rules are processed from the top , down so make sure the rule is in the correct position

 

[Foiler-NZ]

ok many thanks .. all solved .. I disabled E164 processing and now it all works .. so presumably this works because our Trunk provider must support both E164 and 00 dialing format?

 

[YiannisH_3CX]

so presumably this works because our Trunk provider must support both E164 and 00 dialing format?

Yes your provider appears to support both number formats