Invalid External number error when adding new contact in admin console

[Michael Torfs]

I'm trying to add a contact through the amin console.

Whatever I try as number, I always get the error 'invalid external number"

See screenshots attached...

What am I doing wrong?


Kind regards,
Michael Torfs

 

[YiannisH_3CX]

Hello @Michael Torfs

What version PBX are you running? I have just tried the same number as in the screenshots in all formats and i did not get an error.
Also what browser are you using? Try a incognito tab.

 

[Michael Torfs]

Hi,

I'm using latest versions of 3CX and Firefox:
3CX Professional Annual 15.5.8801.3
Firefox 58.0.2 on a mac

the private window did not make a difference.

3cx runs on a server in our LAN.

when I try the same in Safari, I do get this error going to the Admin Console (through https):

 

[Michael Torfs]

but it is the same error in Safari if I bypass the wrong certificate warning.

 

[YiannisH_3CX]

Just for a test, can you try the same if you access the management console from a Windows machine and chrome? Do you experience the same issue?