Invalid Input Transfer

[mefe]

Hello,

I've configured my IVR to transfer 803 if input is invalid. It transfers to 803 after 3 times wrong inputs. But I want to make it when someone inputs an invalid number it needs to transfer directly to 803.

Best regards,

 

[VasilisV_3CX]

Hi @mefe,

If you press an incorrect input and wait what happens? Does it connect to the 800 Queue?

Does this happen for both internal (an extension calling the IVR) and external calls?

 

[mefe]

Hello @VasilisV_3CX,

At first thanks for your reply.

When I(or someone) pressed an invalid input it repeats the IVR.

I haven't tried it on internal calls(because it's not important for me and not using), it happens on external calls. Someone call my xxx number and input an extension number(for ex 104). It connects call to extension 104. When no inputs it transfers calls to 800 queque. Everything works fine. But when someone inputs 999(wrong/incorrect/invalid) it repeats the same recording.

After input is invalid three times(repeats, repeats, transfer), it transfers call to 803 IVR which says you input wrong number. I just want it on the first time. When someone inputs a wrong key (at the first time) santral needs to send them to 803 ivr.

Thanks.

 

[VasilisV_3CX]

Hi @mefe,

Can you enable verbose level logging from the Dashboard >> Activity Log >> Settings >> Verbose. Once done can you replicate this by calling in and entering the incorrect input 3 times. Once complete, please Generate the Support Info for me to take a look at (PM me a link to the zip file you'll receive by mail). You can find the option to Generate Support Info under the Support tab in the Management Console.

 

[mefe]

Hello @VasilisV_3CX ,

I've done what you say and send a PM.

Thanks for your all supports and attention to my post.

Best regards,
Efe

 

[VasilisV_3CX]

Great @mefe,

I'll take a look and revert back to you as soon as I can.

 

[mefe]

Hello,

Please help about it.

Thanks.

 

[NickD_3CX]

Hi!

Could you please go to Settings --> Parameters and search for "IVR_DIRECT_DIALING_GRAMMAR".
Could you please tell me the value that this has?

 

[mefe]

Hello @NickD_3CX ,

It has [0-9]{3} value.

Thanks.

 

[NickD_3CX]

OK, can you install TeamViewer on your PC, send me the credentials, and from there I access the Management Console to have a closer look?