Invalid license after upgrade and rollback to snapshot

[telforce]

Hi, i'm running 3CX on a Proxmox setup. The VM is Linux.

I had version 15.5.15502.6 and wanted to tryout version 16 alpha so i made a clone of the machine and upgraded that one to find out queues weren't working and then decided to go back to the source VM and use that one again but now i have this message under my license page:

Product cannot be activated because license key is for a previous version. Upgrade license key or purchase maintenance from here.

I tried to do apt-get remove 3cxpbx and then apt-get install 3cxpbx again, all i see is a lot of messages that my host could not be resolved and after that 3CX is working again but still the license problem. How do i issue a new standard license?

 

[StefanW]

could you connect to our customer service team to revert your license plz to be compatible with v15.5.

why did you move back to v15.5?

 

[telforce]

Hi, i moved back because it looks like Queues are now a PRO feature? Our customer service number is routed to a call queue. After upgrading callers would hear a message that 'this is a pro feature' and the call would be disconnected.

I found topics about the Alpha 16 thread and other people had the same question but no clear answer. I also didn't see queues anymore in the left admin menu.

 

[telforce]

could you connect to our customer service team to revert your license plz to be compatible with v15.5.

What is the best way to contact support in this case? Do i have to purchase a support ticket?

 

[StefanW]

of course not. Just fill this form and our customer service will get in touch with you

https://www.3cx.com/contact-form/