Invalid RPS key 80001513 provided for extension 435

[vincent Kavila]

I am getting this error whenever I try to provision an extension via STUN
Invalid RPS key 80001513 provided for extension 435

 

[JohnS_3CX]

1. Power your phone without LAN, and factory reset it.

2. Then edit your extension and delete the phone you added. Save the changes

3. Edit the extension again and add the phone fresh from scratch - be 100% sure the MAC is correct - very important.

4. Check your event log to see that the RPS entry was delivered for that MAC address (check time stamp too)

5. Now restart your phone and connect the network.

The problem should go away when done this way.

 

[vincent Kavila]

1. Power your phone without LAN, and factory reset it.

2. Then edit your extension and delete the phone you added. Save the changes

3. Edit the extension again and add the phone fresh from scratch - be 100% sure the MAC is correct - very important.

4. Check your event log to see that the RPS entry was delivered for that MAC address (check time stamp too)

5. Now restart your phone and connect the network.

The problem should go away when done this way.

I have identified the issue and managed to solve the problem. I have disabled dhcp option 66 on my IP phone to resolve the problem.