Invisible client

[Aguirra]

Today when we started the software, it doesn't appear but it's totally invisible!

It works normally, receiving and making calls but as I said, not visible.

I already tried to move the software using the shortcut Alt+Space then choosing "Move" and uninstall it and install again, restarted the computer but nothing solved the problem.

I'm using Windows 10 version 2004 and I can know which is the version of the 3CXPhone because it's not visible.

I'm sending two screenshots, one of them is when I stop the mouse over the 3CXPhone on taskbar and usually shows the software window, but in this case shows nothing. And the second screenshot is when I click on 3CX on taskbar then Alt+Space and select the option "Move" but the software doesn't appear.

 

[ChrisKoll]

That looks like a very old version, what version did you install?

 

[Aguirra]

As standard we install the version 6.0.26523.0, is it really old?

 

[Evolute IT]

As standard we install the version 6.0.26523.0, is it really old?

Old is not even the word.

We're at V16 on the Windows client.

What PBX version?

 

[ChrisKoll]

WOW, that wont work on anything,

 

[NicholasP_3CX]

The client is active, just not shown on the screen. On the thumbnail that is on the screen, right click on it and select "Move"

Use your arrow keys to move it onto your screen. Once you use your arrow keys, moving the mouse will bring the application to your mouse cursor.

 

[JohnS_3CX]

Please download the client from here, I think you have a much older client installed
https://www.3cx.com/user-manual/