Solved IP blacklisted

[jpalmer2007]

My IP is blacklisted but I do not have access to the management portal. How do I fix this?

 

[bitn2]

Try access from a different IP or wait until the IP got released.

 

[jpalmer2007]

Will the IP be released automatically after some period of time? Currently, I’m accessing the client portal through a vpn but that solution only works on some devices. I’m using Startup so I don’t have access to the management portal to remove IP addresses from the blacklist.

 

[JohnS_3CX]

Hi,

Access to the management portal is not available for StartUP instances.

The blacklisted IP will eventually be cleared, if you want to connect now you will have to try from a different IP.

Just ensure you are connecting to the correct URL and recheck your credentials before retrying (should be in your welcome email).

 

[Rsztd]

While registering Fanvil X4U phone on 3cx startup pro hosted version the system responds with SIP REGISTER FAILED and I get banned from 3CX console with IP Blacklisted message. Now I can access only with other connection with a different IP but it does not appear to be possible to remove banned IP from blacklist in 3CX hosted version.
Do you have any suggestions ?

 

[jpalmer2007]

While registering Fanvil X4U phone on 3cx startup pro hosted version the system responds with SIP REGISTER FAILED and I get banned from 3CX console with IP Blacklisted message. Now I can access only with other connection with a different IP but it does not appear to be possible to remove banned IP from blacklist in 3CX hosted version.
Do you have any suggestions ?

I ended up doing a factory reset on my phone and then I updated it to the latest firmware. I had to wait 24 hours to try again because of the IP being blacklisted but this fixed it for me on the Fanvil V64.

 

[JohnS_3CX]

While registering Fanvil X4U phone on 3cx startup pro hosted version the system responds with SIP REGISTER FAILED and I get banned from 3CX console with IP Blacklisted message. Now I can access only with other connection with a different IP but it does not appear to be possible to remove banned IP from blacklist in 3CX hosted version.
Do you have any suggestions ?

Start your own thread, and describe exactly what steps you took to see if we can help.