IP Blacklisted

[prolasis]

I am new and just create my hosted trial. I have been trying to setup my system and IP phone but when i log in i see "IP black listed" ?? How can i get this removed. I have waited about 24 hours and still blacklisted. thank you

 

[Guillaume Bourgeois]

Ensure that your phone/softphone doesn't attempt to connect during the 24-hour quarantine period.

The solution for now is to wait 24 hours without any new attempts.


Post in thread 'STARTUP BLACKLIST'
https://www.3cx.com/community/threads/startup-blacklist.120125/post-561388


If you are on StartUP (now called SMB) and cannot wait 24 hours, open a support ticket with the PBX details (FQDN and your blacklisted IP address). They will likely be able to remove you from the blacklist. Charges may apply.

 

[prolasis]

ok thx

 

[TheodorosG_3CX]

Did you tried to provision and ip phone as a router phone?

 

[prolasis]

yes but looks like my ip is blacklisted. I tried provisioning the ip phone on another hotspot network but it just fails to register.

 

[TheodorosG_3CX]

What is the model and firmware version of the phone?

 

[prolasis]

yealink T58-V latest firmware from 3cx .86.0.39

 

[TheodorosG_3CX]

This is the correct firmware but if it was not updated prior you it can cause the blacklist issue.
At this point you can either create a support ticket to proceed removing the blacklist or wait for 24 hours.

 

[pbpunisher]

So there is no control whitelisting in the 3cx hosted management system? I have done other onprem, and cloud hosted full 3cx deployments and can whitelist there. This is not an option for the 3cx hosted?

 

[Charles_3CX]

So there is no control whitelisting in the 3cx hosted management system? I have done other onprem, and cloud hosted full 3cx deployments and can whitelist there. This is not an option for the 3cx hosted?

There is no way to control the blacklist on SMB or 3CX Free. You must ensure that the court firmware is applied to the phones before trying to provision them.

 

[pbpunisher]

There is no way to control the blacklist on SMB or 3CX Free. You must ensure that the court firmware is applied to the phones before trying to provision them.

Thank you Charles. Kind of a scary thought if for some reason one of my customers got black listed and I would have to say sorry, no phone for 24 hours.

 

[Charles_3CX]

Hi, as mentioned by my colleague there is always the option to open a support ticket

 

[pbpunisher]

Hi, as mentioned by my colleague there is always the option to open a support ticket

Thank you I appreciate the information. That would be $75 per support ticket correct? I'm thinking the best solutions, even for my small customers is to put some type of on premise device and use the Pro version if I am concerned with being blacklisted and having that control to whitelist my own IP if needed. Would you agree?