IP Blacklisted

[CustomSA]

Hi All,

My Ip has been blacklisted whilst trying to provision a Yealink T54W Handset. After research and speaking to live chat, this is because I didnt have the latest Firmware on the phone. I have updated the firmware and successfully provisioned on another Network to make sure it worked, but My IP is still blacklisted. I have been told that I have to wait up to 24 hours and it has been 24 hours. Anyone have any suggestions. I am Trialling 3CX to see whether it is a fit for my business, but to ask $75 for a ticket to white list an IP seems very excessive

Note to 3CX:
If this is a common issue where unless you have the most recent firmware on the handset, there should be a warning that needs to be accepted to read something along the lines of "Please make sure your hand set is running the latest Firmware before you proceed"
Just seems like 3CX are waiting for this to happen so they can charge for a support ticket

 

[Vali_3CX]

@CustomSA
Try my approach, could help: me I'm using my mobile phone via 3G to access management console to manage blacklisting during development or testing.

 

[CustomSA]

Try my approach, could help: me I'm using my mobile phone via 3G to access management console to manage blacklisting during development or testing.

Hi Vali

I have provisoned the phone Via my phone on 4g but as soon as i plug the phone into my network it wont work. The Handset will only work if I Tether off my phone

 

[Vali_3CX]

Sorry, I was not clear: me I'm using my 3G mobile phone to access the management console via its browser (Safari, Chrome) so I can whitelist (or remove) my blacklisted WiFi/LAN iP.

 

[CustomSA]

ah ok, because i have a free account to try it out, i do not have access to whitelist

 

[CustomSA]

its just a real shame that 3CX want to charge for something like this, and wont support in any way unless its paid. The fact is, they should have a warning for this before provisioning. 3CX have even blocked live chat from my IP